At BeautyTech Pet Grooming Tools, we’re committed to providing professional-grade grooming equipment with exceptional service. Our shipping and returns policies are designed to give you peace of mind with every purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to some Asian and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind our professional grooming tools and want you to be completely satisfied. If you’re not happy with your purchase, we offer a straightforward returns process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • The item must be unused and in original condition
  • The item must be in its original packaging with all tags attached
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on:

  • Cleaners and Disinfectants (opened or used products)
  • Dental Care products (used items)
  • Ear Care and Eye Care products (opened or used)
  • Flea, Tick & Skunk Care products (opened or used)
  • Any grooming tools that show signs of use or have been installed

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Our Customer Service within 15 days of receiving your order by emailing [email protected] with your request. Use the template below to ensure we have all necessary information.
  2. Wait for Approval – Our team will review your request and provide return instructions within 2 business days.
  3. Package Your Item – Once approved, securely pack the item in its original packaging with all accessories.
  4. Ship Your Return – Send the package to our warehouse at the address provided in your return approval email. We recommend using a trackable shipping service as you are responsible for return shipping costs.
  5. Receive Your Refund or Exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of sending the replacement item to you.

Refund Processing

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Please note that your bank or payment processor may require additional time to post the refund to your account.

Exchange Processing

  • We will ship your replacement item once we receive and process your return
  • Exchanges are subject to product availability
  • If the item you want is not available, we will issue a refund instead

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear BeautyTech Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name, SKU if available]
Reason for return: [Please specify – wrong item, defective, changed mind, etc.]
Preferred resolution: [Refund to original payment method / Exchange for (specify product)]
Additional information: [Any other relevant details]

Please advise on next steps for processing this request.

Thank you,
[Your Full Name]
[Your Contact Information]

Return Shipping Address

After receiving your return approval, please ship your item to:

BeautyTech Pet Grooming Tools
Returns Department
4449 Stanton Hollow Road
Boston, US 02210

Questions?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing BeautyTech Pet Grooming Tools for your professional grooming needs!