FAQ

We specialize in professional-grade pet grooming tools including clippers, blades, brushes, combs, deshedding tools, dryers, dental care products, ear and eye care solutions, paw and nail care items, and complete grooming equipment sets. Our products are suitable for both professional groomers and pet owners who want salon-quality results at home.

Absolutely! Many of our customers are professional groomers and salon owners. We carry commercial-grade equipment designed for frequent use in grooming businesses. Our products are selected for their durability, performance, and professional results.

Yes, we carry specialized tools for all coat types – from Hydra Coat Care systems for thick coats to fine-tooth combs for short-haired breeds. Our deshedding tools and undercoat rakes are particularly popular for breeds with heavy shedding patterns.

We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through our encrypted payment gateway for your security.

While you can checkout as a guest, creating an account allows you to track orders, save your shipping information, and view order history. Account creation is quick and only requires basic information.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two shipping methods:
Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx in 10-15 business days with full tracking.
Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after processing.

Yes! We proudly ship worldwide, except to some remote areas and parts of Asia. International orders receive the same careful packaging and tracking as domestic orders. Note that customers are responsible for any applicable customs fees or import taxes.

You’ll receive a shipping confirmation email with tracking information once your order leaves our facility. You can use this tracking number with the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.

We stand behind our products and accept returns within 15 days of receipt for a refund or exchange (excluding original shipping costs). Items must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return.

We carefully inspect all orders before shipping, but if you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund as appropriate.

Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

While we don’t have a formal discount program, many professional groomers take advantage of our free shipping on orders over $50. Placing larger orders less frequently can help maximize value while minimizing shipping costs and potential international fees.

Yes, we carry a wide selection of replacement blades, combs, and other parts for grooming equipment. Check our “Blades” and “Equipment” categories for these items.